Terms and Conditions
For Peak Active Sport Ltd (PAS)
- Bookings
Bookings are accepted on a first-come, first-served basis and must be accompanied by full payment of the course fee. Any bookings received without payment will not be deemed valid until payment is received in full. We are unable to reserve places or accept telephone bookings.
We require all places on PAS courses to be booked prior to the course commencing, to ensure correct staff-to-children ratios are met. Registration on the day may be accepted depending on the availability of places, but we cannot guarantee a place so please have alternative arrangements ready. Should it be necessary for PAS to cancel a course, you will be offered a full refund, credit note or a place on the same or similar course at a later date.
- Payment
PAS accepts the following forms of payment: cheque or postal order. Cash payment will also be accepted. PAS does not accept post-dated cheques. PAS does not accept any liability for bank charges you may incur if a post-dated cheque is processed. Due to the high volume of payments received, the responsibility rests firmly with the customer to ensure all payments are valid at the time of booking.
- Cancellation of course by PAS. Cancellation and refund policy
PAS does not issue cash refunds for any reason. A credit note may be issued in the event of injury or illness if three or more sessions/days are missed. A medical certificate may be required.
- Returned payments
Payments returned by the bank are subject to bank charges. Any bank charges incurred by PAS as a result of returned payments must be paid in full by the customer, in addition to the original booking fee.
- Late collection fee
PAS reserves the right to charge additional fees for late collection of children at a rate of £3.00 per child for every period of 15 minutes that elapses after the appointed collection time.
- Arrival
Parents/guardians should ensure children arrive no earlier than 15 minutes before the designated start time for the day/session. We are unable to take responsibility for children who arrive earlier. The same charge occurs when a child is dropped off more than 15 minuets before the allocated time for the session is to start.
- Departure
Parents/guardians should arrive at least five minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of course detailing suitable alternative arrangements.
- Behavioral standards and exclusion
PAS expects all children to behave at all times in a manner that is acceptable to both fellow children and PAS staff. PAS reserves the right to exclude a child from the course where he/she fails to maintain the required standard. Such failure shall include, but not be limited to, racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian, and no refund or credit will be issued.
- Medical information
Epi Pen guidelines
PAS staff are not qualified to administer Epi Pens. However, they are permitted to do so if we receive written permission from the parent/guardian. The parent/guardian must state in the letter that permission is given to administer the Epi Pen but that they fully understand that staff may not be qualified to do so and that they (the parent/guardian) accept full responsibility.Medical conditions and allergies
The parent/guardian must state on the booking form any medical condition or allergies their child has, or any relevant background information that PAS staff need to be aware of while their child is attending the course.Medication
The parent/guardian must give written consent for the administration by staff of prescribed medication. - Child protection
PAS staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy as detailed in our policies and procedures.
- Lost property
Please ensure children do not bring valuable toys or belongings when attending any courses. PAS cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labeled with the child's name to help us return unclaimed items. Lost property will be kept at the PAS office for a period of three weeks after the end of the course. If items are still unclaimed after this period, PAS will distribute them to local charities.
- Photography
From time to time we take photographs at our courses that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed either at the time of booking or in writing before the start of the course.
- Liability
PAS does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any course.
- Insurance
Participants are covered by our Public Liability Insurance.
- Policies and procedures
PAS course policies and procedures will be available upon request.
- Complaints
PAS is fully committed to delivering the highest standards of teaching, coaching and childcare to the community. We aim to ensure every child has a fantastic experience of any course and they cannot wait to come back. If you or your child are not entirely satisfied with the service we provide, we would like to hear about it. If we are aware of any problem while your child is still attending a course, we can aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously.
In the first instance, the complaint should be made to the course director or head coach, who will look into the matter. If you feel the response to the complaint is not acceptable or you would like to take the grievance further, the complaint should be made in writing and addressed to: 38 Shawfield Road, Hadfield, Glossop, Derbyshire. SK13 2BJ.
